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Privacy Policy


We understand the importance of privacy and are committed to maintaining the confidentiality of your medical information. We are required by law to maintain the privacy of protected health information and to provide individuals with notice of our legal duties and privacy practices with respect to protected health information. This notice analyzes your rights and our legal obligations with respect to your medical information. We will not use or disclose PHI (personal health information) without your written authorization.

1. Confidential Communications. Your health information and any communications performed online via our platform is confidential and strictly between you and your chosen professional. We will comply with all reasonable requests submitted on how or where you wish to perform these communications (online or at a private practice).

2. Mental Health liabilities. The mental health individuals affiliated with our platform are certified professionals and act based on their personal expertise and knowledge. Our platform serves as an intermediary to match users and professionals, thus carrying no liability in the content and quality of the provided service.

3. Payment. The management of your electronic transactions is done by an independent licensed payments company. We accept payments through Visa and MasterCard debit and credit cards. Melapus Ltd does not have any access to your personal bank account information. It also withholds no relevant financial data of its clients and carries no liability in case of electronic fraud.

4. Appointment Reminders. We will use the email address, and home and work numbers which you provide to us in order to make or confirm your appointments. Unless you request otherwise, our staff will leave messages at these numbers with either appointment information or requests to contact us.

We reserve the right to amend this Notice of Privacy Practices at any time in the future. Until such amendment is made, we are required by law to comply with this Notice of Privacy Practices. We will post the current Notice of Privacy Practices on our website.

If you have questions about any part of this notice, complaints or if you want more information about your privacy rights, please contact us by phone at +30 2103005353 or by email at support [at] melapus.com.

Last Revised: December 27, 2017

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